Terms of service

1. Who these terms are with

These terms are a contract between you and DropClicker Ltd, a company registered in England and Wales (company number 16988571) with its registered office at 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE.

By using this website, joining the waitlist, or using DropClicker, you accept these terms. If you do not accept them, do not use the service.

2. This is a business service

DropClicker is provided to businesses, for business purposes. It is not a consumer service.

By using it you confirm you are acting in the course of your business, trade or profession, and that you have authority to bind the business you represent. This means the statutory rights that apply to consumers, including the right to cancel within 14 days under the Consumer Contracts Regulations 2013, do not apply to you.

If you are a sole trader buying wholly outside your trade, contact us before subscribing.

3. The waitlist

Joining the waitlist places you under no obligation and gives you no right to a place on the platform. We may invite people in any order we choose, and we may close the waitlist at any time.

You can unsubscribe at any time using the link in any email we send.

4. What DropClicker does

DropClicker connects UK suppliers to Shopify merchants. We provide a product catalogue, stock and price synchronisation, order routing, and AI tools for generating listings, images, video and store content.

When you order products through DropClicker, we are your seller. We buy products from suppliers and sell them to you. Suppliers may store, dispatch or fulfil products on our behalf, but the supplier is not your direct seller unless a separate written arrangement between you and the supplier says otherwise.

5. Accounts

You are responsible for your account credentials and for everything done through your account. Tell us immediately at hello@dropclicker.com if you think someone else has access.

You must give us accurate information and keep it up to date. We may suspend or close an account that breaches these terms or our acceptable use policy.

6. Plans, fees and billing

The prices shown at dropclicker.com/pricing are the total price you pay. Nothing is added on top.

This website does not take payments. The prices published here are information only. You subscribe inside the DropClicker app, or through the Shopify App Store.

How you pay depends on how you signed up.

• If you installed DropClicker from the Shopify App Store, Shopify bills you. Charges appear on your Shopify invoice and are governed by Shopify's billing terms as well as these.
• If you subscribed inside the DropClicker app, we bill you through Stripe.

Trials. The Starter plan includes a 14-day free trial. A payment card is required when you subscribe. If you do not cancel before the trial ends, the subscription begins and your card is charged. Pro and Enterprise have no trial. they are charged as soon as you subscribe.

Renewals. Subscriptions renew automatically, monthly or annually, until cancelled.

Annual plans are billed as twelve months up front at the price shown.

Price changes. We may change our prices. We will give you at least 30 days' notice by email before a change affects you, and you may cancel before it takes effect.

Late or failed payment. If a payment fails we may suspend your account until it is settled.

7. Cancelling

How you cancel depends on how you pay.

• Shopify App Store subscriptions are cancelled by uninstalling the app from your Shopify admin, or through Shopify's subscription settings. Shopify's own terms govern what happens next.
• Subscriptions taken in the DropClicker app are cancelled from your account settings inside the app.

You cannot cancel from this website, because you cannot subscribe from it either.

Cancellation takes effect at the end of your current billing period. You keep access until then. We do not refund part-months. See our refunds policy.

8. AI credits

Paid plans include a monthly allowance of AI credits. Credits reset each billing month and do not roll over. Unused credits have no cash value and are not refundable.

AI output is generated by third-party models. We do not guarantee it is accurate, original, or suitable for any purpose. You are responsible for reviewing everything you publish. You must not use our AI tools to produce content that infringes anyone's rights, and your use is subject to the restrictions of the underlying model providers as well as our acceptable use policy.

9. Suppliers, stock and orders

Suppliers set their own prices, stock levels, dispatch times and delivery terms. We pass on the data they give us. We work to keep it current, but we do not guarantee that stock shown as available will be available when you order.

When a customer orders from your store, you place the order through DropClicker. Your contract for the goods is with us. We buy the products from the supplier and sell them to you, and the supplier (or we) will dispatch them. Your contract with your customer is yours alone.

You are the merchant of record for your customers. You remain responsible for your own customer-facing store, your product listings, your consumer law obligations (returns, refunds, delivery information, product safety), the delivery promises you make, and your customer service.

10. Your customers' personal data

When you route an order through DropClicker, the order contains your customer's personal data. For that data you are the controller and we are your processor, as defined by UK GDPR.

We will:

• process it only on your documented instructions;
• ensure the people who handle it are bound by confidentiality;
• apply appropriate technical and organisational security measures;
• engage sub-processors only where they are bound by equivalent obligations, and tell you before we add a new one;
• assist you with data subject requests, breach notification and impact assessments, so far as is reasonable;
• delete or return the data when the contract ends, unless we must keep it by law;
• make available the information you need to demonstrate compliance, and allow audits on reasonable notice.

Our sub-processors are listed in our privacy notice.

11. Intellectual property

DropClicker, its software, design, and content belong to us. You get a limited, non-exclusive, non-transferable licence to use the service while you pay for it. You may not copy, reverse engineer, resell or white-label it.

Product images and descriptions supplied by suppliers remain theirs. Your licence to use them lasts only while you are a DropClicker customer and lists their products.

Anything you upload remains yours. You grant us the licence we need to operate the service, storing it, displaying it in your account, passing it to suppliers to fulfil orders.

12. Acceptable use

Your use of DropClicker is subject to our acceptable use policy, which forms part of these terms.

13. Availability

We aim for high availability. We do not promise uninterrupted service, and we may take the service down for maintenance. We will give notice where we reasonably can.

We are not liable for failures caused by anything outside our reasonable control, including Shopify outages, supplier system failures, internet failure, or acts of government.

14. Our liability to you

Nothing in these terms limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• anything else that cannot lawfully be limited.

Subject to that:

• We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or loss or corruption of data.
• Our total liability to you, for all claims arising in any twelve-month period, is limited to the greater of (a) the fees you paid us in that period, and (b) £100.
• We are not liable for Shopify, or for the output of third-party AI models.
• Nothing in this section changes sections 4 and 9. When you order products through DropClicker, we are your seller. Our liability for those products is subject to the caps and exclusions in this section. Your obligations as merchant of record for your own customers remain as set out in section 9.

We think this is reasonable given the price of the service and the fact that you can insure against business loss. If you think it is not, tell us before you subscribe and we will discuss it.

15. Your liability to us

You will indemnify us against claims arising from your breach of these terms, your listings, your dealings with your customers, or your misuse of our AI tools.

16. Ending the agreement

You may cancel at any time under section 7.

We may suspend or terminate your account immediately if you breach these terms, if you do not pay, or if we reasonably believe your use exposes us or our suppliers to legal risk. Where the breach is capable of remedy, we will give you a reasonable chance to remedy it first.

If we discontinue the service entirely, we will give you at least 30 days' notice and refund any prepaid, unused period.

17. Changes to these terms

We may change these terms. Where a change is material and affects your rights, we will give you at least 30 days' notice by email before it takes effect, and you may cancel before then without penalty. Minor changes (corrections, clarifications, changes to reflect new features) take effect when we publish them.

The date at the top of this page always tells you when we last changed it.

18. General

These terms are the whole agreement between us on this subject.

If any part of them is found unenforceable, the rest continues to apply.

If we do not enforce a right straight away, we have not waived it.

You may not transfer your rights under these terms without our written consent. We may transfer ours to a company that acquires our business.

Nobody who is not a party to these terms may enforce them under the Contracts (Rights of Third Parties) Act 1999.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

DropClicker Ltd, 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
hello@dropclicker.com